Obtaining Service

To obtain any of the services and/or benefits listed here, just call toll-free to reach a dedicated customer service professional to assist you: 1-800-411-9988.

Information Required to Provide Service:
To help serve you better, please have the following information ready before you call:

  1. Your Vehicle Identification Number (VIN) located on your registration documents or in other locations within your vehicle.
  2. Year, model, color and license plate number of the vehicle.
  3. The telephone number from which you are calling or a telephone number where you can be reached.
  4. Exact location of your vehicle (street address and nearest intersection).
  5. Type of service required or a brief description of the problem.

In the unlikely event that Audi 24-Hour Roadside Assistance is unable to provide assistance in the geographical area where your Audi vehicle is disabled, please follow the
instructions outlined in "Arranging Your Own Assistance

General Information

Limitation of Liability
Audi 24-Hour Roadside Assistance strives to provide the finest in emergency 24-hour Roadside Assistance services through a comprehensive network of independent service
operators. However, since these operators are independent business people, Audi 24-Hour Roadside Assistance cannot assume liability for any loss or damage resulting from the rendering of such service. All claim inquiries must be submitted within 30 days.

We encourage you to personally perform an inspection and note any existing damage to the exterior and undercarriage (where visible) of your vehicle before, during and after your vehicle is loaded onto the carrier's equipment.

Cancellation of Coverage
Audi and/or Audi 24-Hour Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. There is no refund available to you in the event of cancellation.

All amounts referred to herein will be paid in U.S. dollars.

Changes in Coverage
The services, policies and procedures described in this booklet are subject to change without notice.

* Roadside Assistance provided by a third party.
Roadside Assistance Links:

For immediate assistance anywhere in the U.S. and Puerto Rico, call Audi
24-Hour Roadside Assistance** toll-free:


(Audi R8 and A8 owners)